Support
FAQ
Payment Options and Security
You can pay for your purchases in several ways:
Online payment (Bank card) : We accept VISA, MASTERCARD, and TWINT. Your order amount will be debited immediately upon payment validation.
Payment by bank transfer : You can make a transfer to our IBAN: CH65 0076 7000 R031 8765 9. Don't forget to mention your invoice number as the reason for payment.
Payment by invoice : This option is available starting with your second order at Mathieu Vins. You will receive your invoice by email or post once your package has been received. Invoices must be paid within 30 days of receiving your products.
Online payment (Bank card) : We accept VISA, MASTERCARD, and TWINT. Your order amount will be debited immediately upon payment validation.
Payment by bank transfer : You can make a transfer to our IBAN: CH65 0076 7000 R031 8765 9. Don't forget to mention your invoice number as the reason for payment.
Payment by invoice : This option is available starting with your second order at Mathieu Vins. You will receive your invoice by email or post once your package has been received. Invoices must be paid within 30 days of receiving your products.
The security of your payments on Mathieuvins.ch is our top priority.
All information you submit during payment is protected and encrypted using SSL (Secure Sockets Layer). Rest assured that we never have access to your banking information. It is transferred directly and securely to our payment service provider, Six Payment Services.
All information you submit during payment is protected and encrypted using SSL (Secure Sockets Layer). Rest assured that we never have access to your banking information. It is transferred directly and securely to our payment service provider, Six Payment Services.
Orders and Returns
No, there is no minimum order value. However, the minimum purchase quantity is always one full sales unit, which may vary depending on the wine.
Delivery costs are free for all orders over CHF 300.
For orders under CHF 300, you will be asked to contribute to shipping costs. The amount will vary depending on the quantity ordered.
Delivery costs are free for all orders over CHF 300.
For orders under CHF 300, you will be asked to contribute to shipping costs. The amount will vary depending on the quantity ordered.
If you have already confirmed your order and payment online, and you wish to modify or cancel it, please contact us as soon as possible via our contact form. We will take the necessary steps immediately.
Normally, only items in stock are displayed and available for order on our website. However, occasionally an item may be temporarily unavailable. If this is the case, we will inform you as soon as possible and the item will be delivered to you at a later date.
To use your promotional code, enter it in the dedicated field, either in your cart or on the payment page, just before finalizing your order.
Mathieu S.A. Vins fins d'origine
Chemin du Coteau 29 A
1123 Aclens Switzerland
@Mathieuvins
Chemin du Coteau 29 A
1123 Aclens Switzerland
@Mathieuvins
